For the purpose of this policy, EarlsHelpDesk refers to Earl Chinnici and/or anyone employed by Earl Chinnici to render services pertaining to the EarlsHelpDesk.com domain.

This policy covers how EarlsHelpDesk treats any personal information collected and received by EarlsHelpDesk. Personal information is information about an individual that is personally identifiable such as their name, address, phone number, or e-mail address.

General Information:

EarlsHelpDesk may collect personal information when you register with us, when you use certain products and services which we offer and when you visit certain pages associated with EarlsHelpDesk.

When you register we ask for information such as your name, e-mail address, birth date, mailing address, and zip code. For remote access computer services, EarlsHelpDesk will also ask for login information for your installed remote connection software. For certain services or products we may also require more information to be either disclosed to us or to a third-party service.

Once you register with EarlsHelpDesk and/or use our services, you are not anonymous to us. EarlsHelpDesk automatically receives and records information on our server logs from your browser, including your IP address, previously stored information from cookies (files stored on your computer which the web browser may use to store and retrieve information such as but not limited to page hit counts and preferences, and the requested page or file).

EarlsHelpDesk uses information for the following general purposes: during the performance of an advertised service, to customize the content you see, improve our services, contact you if there is an issue concerning your account, and demographic information.

Children:

EarlsHelpDesk does not knowingly render services to anyone under the age of 18. When asked to do so by a client, we will speak with a child about their computer or Internet usage. In such situations the adult must still be held responsible for the child complying with the terms of service and usage policies entered into between the adult and EarlsHelpDesk. The adult must also be responsible for all payments for services rendered.

EarlsHelpDesk accepts no responsibility for any child that is allowed to use our services.

Information Sharing and Disclosure:

We may allow third-party companies, including ad networks, to serve advertisements, providing other advertising services and/or collect certain information when you visit our website.  Third-party companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website in order to provide advertisements about goods and services likely to be of interest to you.

EarlsHelpDesk does not rent, sell, or share personal information about you with other people or non-affiliated companies except when necessary to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

• We provide the information to trusted partners who work on behalf of or with EarlsHelpDesk under confidentiality agreements. These companies do not have any independent right to share this information.
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.
• We transfer information about you if EarlsHelpDesk is acquired by or merged with another company. In this event, EarlsHelpDesk will notify you before any information about you is transferred and becomes subject to a different privacy policy.

Confidentiality and Security:

We limit access to personal information about you to employees we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical and electronic safeguards that help protect personal information about you.

Changes to this Policy:

EarlsHelpDesk may update this policy at any time. We will notify our visitors and clients of any changes in content by placing a prominent notice of the update on the main page of the site.

If you have any questions or concerns regarding this policy, please contact the help desk.