Help Desk Services FAQ

Q. How does remote access services work?

A. By using specialized software which allows a help desk technician (at this time, Earl) to connect to your computer, view what appears on the screen, and take control of mouse and keyboard input. This allows the help desk to offer a variety of computer services.

Q. Can the help desk perform work on my computer while I am doing other things with it?

A. No. Only one person may use the mouse or keyboard at a time. If you are using your mouse or keyboard, a technician will not be able to do so remotely.

Q. Can I do other things while having work performed on my computer?

A. Usually once the initial remote access connection has been established, you have the option of going about your day (other than using the computer). Under some circumstances your interaction may be required.

Q. Will I be able to tell when a help desk technician is connected to my computer?

A. Whether you see anything displayed on the screen depends on the remote access software used. We prefer to use software that makes the connection obvious. You will generally be able to watch the work being done. Regardless of which remote access software we use, you can rest assured that will never connect to your computer without your knowledge.

Q. How will I pay the help desk for services?

A. I’m glad you asked. Payments are processed through PayPal, a widely accepted means of processing online transactions. A PayPal account is not required to allow PayPal to process a credit card payment. Clients with an established and ongoing relationship with the help deskĀ  may inquire about alternative payment methods.

Q. Can I receive help desk services while I am on vacation?

A. Yes. As long as your computer has established a relatively high-speed connection to the Internet, you will be able to enjoy remote access help desk services virtually anywhere in the world. Please note that only offers phone callback within the U.S. and long-distance or roaming charges may apply. Check with your long-distance or cellular provider.

Q. How do I become a help desk client?

A. Just call to get started. Click here for contact information.

Remote Access Computer Services