In order to take part in the remote access (help desk) services offered here, you will need a special type of software on your computer. This software allows the help desk to seemingly control your keyboard and mouse and also view the contents of your screen almost as if a technician were sitting in front of your computer.

Because EarlsHelpDesk.com caters to the specific needs of home users, free or inexpensive software is normally sufficient to get the job done. We often use Quick Assist, typically included with Microsoft Windows 10 and above. Sometimes, we’ll need to talk you through the free installation of Quick Assist from the Microsoft Store. Occasionally, the help desk may ask you to download and run a different form of remote access software. EarlsHelpDesk.com will never ask you to pay extra for remote access software.