Category Archives: Site News

Error 500: Proof That Techs Are Human

While attempting to change a minor setting on the sidebar of the help desk this morning, I made a mistake. This error of only a few standard characters of text in the settings of a plug-in, caused the site to go down in flames with an unpleasant “Error 500: Internal Server Error.” Even having knowledge of the internal workings of the site, this experience was quite unsettling. Well, I came in through the back door, edited a file, and brought the site back to life. “Why is Earl telling me (more…)

Happy Thanksgiving

Happy Thanksgiving everyone. Thank you for your continued show of support. I am closed today to spend time with family, but if you need my help before the weekend or just want to be sure your PC is ready for “Cyber Monday”, I will be available Friday (10-12 AM Eastern). Please stay safe and make some great memories with family and friends. Speaking of friends, here’s a Throwback Thursday photo of a couple of mine. Don’t judge. (more…)

Ten Years

On May 1, 2004, I started a home-based computer repair shop that eventually evolved into the remote access computer services that most people know as Today, I celebrate ten years in business. I could not have accomplished this without the continued support of each help desk client so with much thanks, I offer $5 off any remote access help desk service throughout the entire month of May 2014. Call today to schedule an appointment.     (more…)

Checkout and Price Changes

I have made several changes regarding pricing. The most notable changes include reduced pricing for tutoring services, one level of maintenance rather than three, and three levels of virus removal rather than two. I also reduced my standard hourly rate although the hourly rate is rarely used. You can find the price list here. In addition, I (hopefully) simplified the checkout process using a drop-down menu and “add to cart” button instead of the multiple “add to cart” buttons of the previous site layout. Have a look at the new (more…)

New Features

I have successfully migrated approximately 75% of the previous help desk site to this new format. Here are a few notable changes so far. I have made minor changes to the Service Agreement, Copyright Policy, and Privacy Policy. The former FAQ (frequently asked questions) area is now part of a searchable knowledge base. I will be able to add more information to the knowledge base with a minimal amount of effort. This is a great improvement over the format of the previous help desk site. I have added follow and (more…)

Help Desk Progress has been a website for approximately six years and as of May 1 this year, I will have been in the computer repair and services business ten years. The old website consisted of more than one hundred pages. I am converting most of those pages to this new format and the work is taking quite some time to complete. In addition to migrating much of the old content to this format, I also have some new, exciting, informative, fun, and interactive changes planned for this help desk.  It is (more…)

Happy New Help Desk

I published my first eBook on January 21, 2014 at 3:00 AM Eastern (Midnight Pacific). This eBook, titled “Maybe You Should Move Those Away From You“, provides a detailed account of my journey to break free from a strong addiction to tobacco cigarettes. As I waited for the moment of the book’s release, I began redesigning the help desk to include an area to showcase my new endeavors as an author and to implement some new features I had been considering for quite some time now. Seeing my book appear (more…)