Tag Archives: website

Thank You 1and1

My websites are hosted by 1and1.com and I often recommend them to others. Yesterday morning, soon after I published my second book about which I will tell you more shortly, I opened my email client to find an important message from 1and1 regarding changes to my hosting package. (I will spare readers a lot of details and get to the point of this plug.) I know my clients expect great customer service from me and I expect the same from companies I do business with. This is why I have (more…)

Error 500: Proof That Techs Are Human

While attempting to change a minor setting on the sidebar of the help desk this morning, I made a mistake. This error of only a few standard characters of text in the settings of a plug-in, caused the site to go down in flames with an unpleasant “Error 500: Internal Server Error.” Even having knowledge of the internal workings of the site, this experience was quite unsettling. Well, I came in through the back door, edited a file, and brought the site back to life. “Why is Earl telling me (more…)

Checkout and Price Changes

I have made several changes regarding pricing. The most notable changes include reduced pricing for tutoring services, one level of maintenance rather than three, and three levels of virus removal rather than two. I also reduced my standard hourly rate although the hourly rate is rarely used. You can find the price list here. In addition, I (hopefully) simplified the checkout process using a drop-down menu and “add to cart” button instead of the multiple “add to cart” buttons of the previous site layout. Have a look at the new (more…)

New Features

I have successfully migrated approximately 75% of the previous help desk site to this new format. Here are a few notable changes so far. I have made minor changes to the Service Agreement, Copyright Policy, and Privacy Policy. The former FAQ (frequently asked questions) area is now part of a searchable knowledge base. I will be able to add more information to the knowledge base with a minimal amount of effort. This is a great improvement over the format of the previous help desk site. I have added follow and (more…)

Help Desk Progress

EarlsHelpDesk.com has been a website for approximately six years and as of May 1 this year, I will have been in the computer repair and services business ten years. The old website consisted of more than one hundred pages. I am converting most of those pages to this new format and the work is taking quite some time to complete. In addition to migrating much of the old content to this format, I also have some new, exciting, informative, fun, and interactive changes planned for this help desk.  It is (more…)

Happy New Help Desk

I published my first eBook on January 21, 2014 at 3:00 AM Eastern (Midnight Pacific). This eBook, titled “Maybe You Should Move Those Away From You“, provides a detailed account of my journey to break free from a strong addiction to tobacco cigarettes. As I waited for the moment of the book’s release, I began redesigning the help desk to include an area to showcase my new endeavors as an author and to implement some new features I had been considering for quite some time now. Seeing my book appear (more…)