Error 500: Proof That Techs Are Human

While attempting to change a minor setting on the sidebar of the help desk this morning, I made a mistake. This error of only a few standard characters of text in the settings of a plug-in, caused the site to go down in flames with an unpleasant “Error 500: Internal Server Error.”

Even having knowledge of the internal workings of the site, this experience was quite unsettling. Well, I came in through the back door, edited a file, and brought the site back to life. “Why is Earl telling me this?” you might ask. — To stress the importance of regularly backing up all that is important to you.

Earl-Chinnici-Pulling-Hair

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