EarlsHelpDesk.com Remote Access Services FAQ

Q. How does EarlsHelpDesk.com remote access services work?

A. By using specialized software which allows an EarlsHelpDesk.com technician (at this time, Earl) to connect to your computer and take control of the mouse and keyboard input. This allows the help desk (me) to perform a variety of computer services on your system.

Q. Can EarlsHelpDesk.com perform work on my computer while I am doing other things with it?

A. No. Only one person may use the mouse or keyboard at a time. If you are using your mouse or keyboard, the help desk will not be able to do so remotely.

Q. Can I do other things while having work performed on my computer?

A. Usually once the initial remote access connection has been established. Under certain circumstances your interaction may be required.

Q. Will I be able to tell when a technician from EarlsHelpDesk.com is logged onto my computer?

A. Whether or not you actually see anything displayed on the screen depends on the remote access software you choose to install. LogMeIn, which is preferred, will display a notice that your computer is being remotely controlled. It also allows for you to watch the service as it is being performed. Of course, no matter which remote connection software you choose to use, you can rest assured that EarlsHelpDesk.com will never connect to your computer without your knowledge. You will even be notified just prior to a remote access connection even for services which have been prearranged (such as a scheduled maintenance package) unless you have explicitly opted not to be notified.

Q. How will I pay the help desk for services?

A. I'm glad you asked. Payments are processed through PayPal. PayPal is a widely accepted means of processing online transactions. You do not even have to have an account with PayPal in order to allow PayPal to process a credit card payment. Clients which have established an ongoing relationship with EarlsHelpDesk.com may inquire about alternative payment methods.

Q. If I have my computer fixed by EarlsHelpDesk.com, is it required for me to keep the remote access software installed?

A. No. Although most help desk clients prefer to keep the remote access software installed for future use and also to allow for EarlsHelpDesk.com to be able to help even in the case of most virus or spyware attacks. Keeping the software installed often allows for EarlsHelpDesk.com to help you when you call even if you are unable to browse the Internet or to install any new software.

Q. Can I receive help desk services while I am on vacation?

A. Yes. As long as your computer has established a relatively high-speed connection to the Internet, you will be able to receive remote access help desk services virtually anywhere in the world. Please note that EarlsHelpDesk.com only offers phone callback within the U.S.

Q. How do I become a help desk client?

A. Just call to get started. The phone number is located within the image at the top of most pages of EarlsHelpDesk. Full contact information can be found by clicking on Contact Earl on the main navigation menu to the left of most pages of the help desk.

 

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